Built right. Managed to perform.

A function that performs.
Not another team to manage.

Kordant builds and runs offshore business functions. US-led and accountable for the outcome. You get capacity that performs to your metrics.

Book a call How it works

Most offshore outsourcing creates a second job.

30–45%

Annual BPO attrition, onshore and offshore. Location isn't the problem. Who owns fixing it?

BPO industry benchmarks, SQM Group

You went offshore to cut cost and add capacity. What came back was another team to manage from the other side of the world, with the savings you projected spent on keeping it running.

The problem usually isn't the talent. It's that the work was not structured, and no one owned the result.

Customer-facing work is understaffed or handled inconsistently
Back-office tasks keep landing back on your senior team
You want more pipeline, but US sales headcount is expensive to add and to carry
A prior offshore attempt fell apart without structure or management

Three practices.
One operating standard.

Customer Experience

Consistent customer coverage, run to your standards.

Customer service and helpdesk
Sales and order support
Live chat, email, and voice
QA, coverage, and SLA reporting

Sales Growth

Pipeline capacity, without the cost of US sales headcount.

SDRs and appointment setting
Outbound prospecting and follow-up
List building and data enrichment
CRM hygiene and reporting

Finance & Operations

Back-office work off your team's plate, running on defined procedures.

Data management and entry
Bookkeeping, AR and AP
Order and document processing
Reporting and virtual ops

The standard

The core operating elements.

Every engagement runs on the same four. Together, they define the US operating standard.

Defined process

Documented and structured before staffing begins.

Measurable KPIs

Tracked against agreed metrics from day one.

Accountable delivery

Kordant owns performance, not just headcount.

Technology infrastructure

The right stack integrated before go-live.

Functional ownership

You measure the outcome.
We own the rest.

Management and accountability sit in the US. Delivery runs offshore, to the metrics we define. You see one result.

Accountability

One function, owned by Kordant

US-led oversightUnited States

Management and accountability for the outcome sit here.

Account management
Process design
Accountability
Reporting

Offshore deliveryPhilippines

The function operated locally, run to the metrics we define.

Hiring
Training
Workforce management
Quality assurance

Your outcomesThe only thing you have to measure

One line of accountability runs through both tiers.
It does not stop at the border.

You own

Your strategy and objectives
Your customer relationships
Your brand and voice

Kordant manages

Everything else.

We build it, run it, and answer for the result.

Technology, matched to your stack.
Or built on ours.

We bring the platform as well as the people. Integration specialists connect the tools so they work together and data flows between them.

Operate in your stack

When your tools are fit for purpose

We deploy our team with your systems and run the function inside them, with training and QA built in.

Recommend and deploy

When some tools are missing

We advise on best-fit platforms, manage implementation, and operate the function on top of them.

Build and run

Greenfield

We architect the full operating stack and run the function end to end.

Sample tech stack

Whichever path fits, here are some of the platforms we work in.

Five9GenesysTalkdeskNICERingCentralDialpadIntercomZendeskFreshdeskHubSpotSalesforceDynamics 365ZohoPipedriveOutreachApolloZoomInfoQuickBooksNetSuiteAsanaPower BITableau

Cost is the benefit, not the headline.

Offshore costs less. That is real, and we won't pretend otherwise. But lower cost is what a well-run function delivers, not the reason to build one. Less expensive labor that you have to supervise, correct, and continually re-train isn't a savings. It's a second job all over again. Build the function right, and the economics follow.

The savings are built in.
Never the headline.

Team

Built by operators.

27+

Years building and scaling B2B operations

350+

People led

29+

Countries of cross-border delivery

Steve Margerin

Founder

Minneapolis, Minnesota

Connect on LinkedIn

Kordant was founded by Steve Margerin, an operator-level executive who has spent his career building, fixing, and scaling B2B operations, delivering double-digit revenue and profit growth through the unglamorous work of defining process, building infrastructure, and leading engaged, high-performing teams.

His career spans sales and operational turnarounds, distribution and fulfillment, and cross-border managed delivery for US clients. He has run the kind of structured, accountable operation that most offshore providers promise and few actually deliver.

That operating discipline is the foundation of how Kordant works.

Managed to perform.

The work is US-led. Account management and accountability for the outcome sit in the US. Delivery is operated by a dedicated Philippine operations management team with proven execution in customer-facing and back-office functions. Hiring, training, workforce management, and quality assurance are handled locally, to the standards we define and the metrics we report.

Jerome Turla

Head of Service Delivery & Quality

Manila, Philippines

Jerome leads service delivery and quality for the Philippine operations team, keeping engagements on schedule and accountable to the metrics each Kordant agreement defines. He owns the line between what a client expects and how the team delivers it.

He built his career in customer-facing operations run to international service standards, including an outsourced customer service team for a major international airline, and later cross-border program management for US clients. He is Lean Six Sigma certified, with an information-security background that shapes how the team handles client data. Based in Manila, the country's established BPO capital.

Clint Landero

Head of Operations & Partner Relations

Cagayan de Oro, Philippines

Clint leads the Philippine operations team that runs delivery for Kordant engagements. His career has been built in outsourcing operations, most recently as Client Acquisitions Head and Operations Manager at Leverage Outsourcing, and earlier as co-owner and COO of an outsourcing services company. Having both won client relationships and run the delivery behind them, he sees an engagement from commitment through to daily execution.

A certified Lean Six Sigma practitioner with a degree in marketing management, he runs the work to defined process, staffing to coverage, and a measurable quality standard. He is based in Cagayan de Oro, a recognized Philippine IT-BPM hub.

We'll show you how we build and manage.

If you're considering offshoring a function, we'll give a clear read on whether it's the right fit. If not, we'll say so and why. No pressure. No obligation.

Schedule

Book a call

Pick a day and time that works and we'll meet you on Zoom.

Message

Send a note

Questions, answered.

How is Kordant different from a staffing agency or a traditional BPO?

We don't sell headcount. We build the function with defined process, KPIs, and management, then staff it and run it. You get a function that performs, not a team to manage.

Who manages the team day to day?

We do. Account management and accountability sit in the US, and a dedicated offshore operations team runs delivery to the metrics we define and report.

How do you handle timezone and communication?

Teams are staffed and scheduled to cover the needed hours. Our delivery teams operate 24/7 covering multiple time zones and extended hour needs. Account management is US-based.

How quickly can a function be up and running?

We map and document the function first, then build and staff it with the technology configured before go-live. We map a realistic timeline on the first call based on needs and complexity.

How does pricing work?

You get offshore economics for a managed function, priced around scope and outcome rather than raw seats. Depending on the function, pricing takes one of three forms: a monthly fee for the staffed function, per-interaction pricing tied to volume, or a fixed fee for defined projects. We will provide a clear read on costs and structure on the initial scoping call.

What if the function isn't performing?

We own performance, not just headcount. Every engagement runs against defined KPIs we track and report, so most issues surface early and get fixed before they reach your desk. You see the same numbers we do, with a written performance report at least monthly and a standing service review to keep the work on track.

A function that performs.Not another team to manage.